Ragdoll Home Ltd
The Sunhill Centre
Tel: 01756 699 004
Information Collection and Use
Ragdoll Home Limited is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Ragdoll Home Limited collects information from our users at a number of different points depending on how you use and interact with our website.
Log File Analytics & Google Analytics
Our web server records IP addresses and writes these to log files that allow us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information to see how visitors use and interact with our website.
Google Analytics is implemented on this website and collects various data points from visitors to the website. IP Addresses are used to distinguish visitor numbers to the website. Google Analytics will record the country you access this website from using your IP Address. Data gathered by Google Analytics allows us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information see how visitors use and interact with our website. Google Analytics data is stored for a period of 26 months which allows us to build a year upon year picture of visitor numbers to our website.
Data gathered by Google Analytics may be stored outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://policies.google.com/privacy/frameworks?hl=en&gl=de
You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB
Contact Form & Email Submissions
If you submit an enquiry through our contact form or via email, that enquiry will be emailed to a mailbox monitored by employees of Ragdoll Home Limited, the email is then stored securely on our email server which enables us to respond to your enquiry.
Your enquiry may be forwarded to one or multiple mailboxes within Ragdoll Home Limited to ensure it is dealt with and acted upon by the apprioriate person. If you submit an enquiry through our contact form or via email a copy of that message will be stored on our web server and will be deleted after 14 days or once the enquiry is effectively dealt with.
This website utilises SSL encryption. Secure Sockets Layer (SSL) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser, or a mail server and a mail client (e.g., Outlook).
SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely.
This website is backed up on a regular basis for security and disaster recovery purposes. The backups are stored securely with Dropbox. Dropbox may store these backups outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://www.dropbox.com/privacy
Website backups will be stored for a maximum of 30 days before being deleted.
Services & Contracts
When you order a service with Ragdoll Home Limited, the company or individual details provided to us will be entered in to our accounting system. The details entered are Company or Individual Name, Contact Name, Contact Address, Contact Email Address.
It is important to note that accounting records relating to orders for services placed with Ragdoll Home Limited will be stored for a period in line with U.K. tax and accounting regulations. This period is set by the U.K. Government and is currently 6 years, or longer if the records show a transaction that covers more than one accounting period.
Links to other websites
This website contains links to other websites. Please be aware that Ragdoll Home Limited is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects information. This privacy statement applies solely to information collected by this website.
Embedded content from other websites
Notification of Changes
Accessing & Updating Your Information
You have the right to access, update and delete your personal information. You retain all rights to your personal information and data and can access it at anytime. [company name] will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.
If you would like to access your personal data or know what data [company name] holds about you, please contact us using the details below:
Tel: 01756 699 004
Write to us at:
Ragdoll Home Ltd
The Sunhill Centre
We aim to acknowledge data access requests within five working days of receipt. We aim to fully respond to access requests within 30 days.
We will make every effort to ensure that your order is carefully packed and dispatched to you, and we hope that you are happy with your purchase. If you are not happy with your purchase we will accept returns within 14 days of purchase and provided the goods are in their original, undamaged condition. We will credit your account with the original purchase price you paid.
We will only accept returns on open items if they are proved to be damaged of defective and in these case we will refund your postage.
All deliveries are subject to stock availability and authorisation of your payment. Goods will be delivered to your designated address, which must be in the UK and hold a valid postcode. Orders from outside the UK are subject approval prior to order submission.
Any order to shipped outside the UK must obtain a shipping quote prior to ordering.
It is our aim to despatch all orders within 48 hours.
When an order is placed, we will send an email acknowledgement of the order to your designated email address, confirming the order and delivery date.
If after we have confirmed your order we discover any unforeseen reason as to why we cannot fulfil the order, we will cancel your order, in full or part, and advise you by email, text or phone call and refund the appropriate payment.
Orders from outside the UK are subject approval prior to order submission and acceptance.
Wholesale Terms & Conditions
TERMS AND CONDITIONS OF SALE
1. These Conditions and Customers
1.1. These Conditions are the only conditions on which we sell goods. Please ensure you understand them before you place an order or buy Goods from Us. Unless otherwise mutually agreed in writing they will apply notwithstanding any other terms on which You wish to purchase Goods from Us. Our representatives, depot staff or vehicle drivers are not authorised to agree to any other conditions or to vary these Conditions.
1.2. These Conditions supersede any previous conditions between You and Us (whether oral or in writing) and also supersede any previous course of dealing, trade custom or understanding between You and Us.
1.3. In these Conditions “Goods” means all goods sold by Us to You, “We/Us/Our” means either Ragdoll Home Limited as notified to You by the applicable entity and “You/Your” means the person, company or other legal entity purchasing the Goods. “Contract” means the contract between Us and You for the sale and purchase of Goods in accordance with these Conditions. “Drop Shipments” are Goods delivered by third-party suppliers appointed by Us. “Group” means that company, any subsidiary or any holding company from time to time of that company, and any subsidiary from time to time of a holding company of that company as defined in section 1159 of the Companies Act 2006. Each company in a Group is a member of the Group. “Handballing” or “Handball Delivery” means where Goods are delivered to store and We breakdown the palletised or caged delivery of Goods or move the complete pallets or cages to different parts of the store. “Standard Delivery” means where Goods are delivered as a drop and drive delivery of palletised or caged Goods to the kerbside or threshold of a store.
1.4. These Conditions cover: sales of Goods to You ‘off the shelf’ at a depot; or, by ‘Click and Collect’ where an order is placed via Our website or mobile application for You to collect from a depot; or Standard Delivery or Handball Delivery where an order is placed via Our website, mobile application or Your EPOS system for delivery of Goods. Certain terms and condition may be applicable according the method of sale.
1.6. We reserve the right to refuse Your custom, suspend sale or delivery, or cancel any order in the following circumstances or event:
1.6.1. that circumstances arise which, in Our view, oblige Us to do so;
1.6.2. that Our accounts are not paid to terms;
1.6.3. that payments are not received from a registered customer or other authorised payment provider or agent;
1.6.4. Your insolvency or that that You cease or threaten to cease business or enter into voluntary arrangement or become bankrupt;
1.6.5. Our inability through shortage of stocks or for any other reason to execute delivery wholly or in part; and
1.6.6. in Our absolute discretion there is a risk that to proceed with such activity may result in a breach of any law, rule or regulation of any jurisdiction including but not limited to bribery, corruption, money-laundering, terrorist financing or the breach of any sanctions related laws or rules including any economic, financial or trade laws or regulations enacted or enforced by any jurisdiction.
1.7. We reserve the right to make reasonable alterations to products and/or packaging as circumstances may demand. We will not be liable for costs, damages, losses or expenses of any nature resulting from part delivery, suspension of delivery, reduction or cancellation of orders.
1.8. In the event We suspend sale or delivery or refuse to accept orders placed by You due to one of the events in 1.6 above then without limiting any other rights available to Us, any Goods that have been delivered but not paid for shall become immediately due for payment notwithstanding any previous agreement or arrangement to the contrary.
1.9. Where You are a sole trader You will be personally liable to make payment for Goods and You hereby guarantee and acknowledge personal liability for payment of the Goods and interest chargeable in accordance with these Conditions and no waiver that might be extended in respect of these Conditions shall affect Your liability hereunder. In the event You become a partnership or limited company then You will still remain personally jointly and/or severally liable for payments.
1.10. Where You are a partnership or a limited company, an individual or individual(s) with authority to bind You will be personally liable to make payment for Goods and interest chargeable in accordance with these Conditions and no waiver that might be extended in respect of these Conditions shall affect Your liability hereunder. Where You are a partnership, these Conditions are binding on all of the partners with joint and several liability and no waiver shall affect their individual liability. You shall be obliged to notify Us in any change in the partners of Your business.
1.11. Any membership card given to You remains Our property and is not transferable. You or Your staff/ agents will not be permitted entry to any of Our depots without first presenting Your membership card.
1.12. If You do not make any purchases during a 12 month period then We may require new bank references and may carry out bank and/or credit checks where applicable before You are permitted to purchase Goods from Us. We may (at Our discretion) require You to complete a new customer application form.
1.13. We do not sell Goods to anyone under the age of 16 without parental consent and sales may be refused without proof of age. With regards to alcohol or tobacco Goods specifically, we do not sell any such alcohol or tobacco Goods to anyone under the age of 18 and sales may be refused without proof of age.
1.14. We may collect information from you in order to prevent and detect fraud, money laundering and other crime.
1.15. We reserve the right to take any action that is required by Us in order to comply with any law, regulation (including guidance from regulators) or an order of the court. This includes but is not limited to bribery, corruption, money-laundering, terrorist financing or the breach of any sanctions related laws or rules including any economic, financial or trade laws or regulations enacted or enforced by any jurisdiction.
1.16. We reserve the right to change these terms and conditions from time to time in Our absolute discretion in order to comply with the operation of law, regulation, guidance, a decision of the court or equivalent body or as We otherwise see fit.
2.1. Prices displayed in depot and online are invitation to treat only. All prices are applicable on date of acceptance of Your order and as set out in Your invoice.
2.2. If You have been charged an incorrect price We reserve the right to rectify Our invoice provided only that any claim in respect of incorrect prices is brought to Our attention in writing no later than one working day from the date of the invoice.
2.3. We reserve the right to alter Prices without notice to reflect increase in costs to Us.
2.4. Prices are exclusive of VAT and VAT will be charged on the supply of Goods at the rate prevailing at the tax point date.
3. Orders, Delivery and Acceptance
3.1. We reserve the right to refuse orders for any reason, including (but not limited to) those considered economically non-viable,
3.2.2. There is a minimum order value of £250 carriage paid.
3.3. Delivery Charges Delivery of orders that are calculated and charged to You when orders are picked by US (unless paying by Direct Debit when delivery charges are charged when ordered and not picked) as follows:
3.3.1 Orders of £250.00 and over will be delivered free of charge;
3.5. You must not cancel any order You have placed with us except by giving us reasonable notice in writing. If You fail to do this, Your order will not be cancelled and You will be obliged to pay for it.
3.7. All Goods should be examined upon delivery at case level prior to being signed for and (subject to sub-clause 3.8 below) must be signed for upon delivery/collection. You are expected to retain one copy of the receipt note which You sign. Where You purchase Goods ‘off the shelf’ in depot, You will not have any claim in respect of the Goods once You have left the customer exit/security area.
3.8. Goods that appear to have been tampered with, shortages or an incorrect delivery, You may return such Goods to Us on the vehicle in which they were delivered. Upon receipt and checking of returns a credit note will be issued. Damaged or faulty Goods must be returned in their original, unmarked packaging.
3.11. In the event of non-arrival of the Goods or if You learn that they have been lost or destroyed in transit, notice from You of this must be received by Us as set out in sub-clause 3.8 or 3.12, such notice to be given at the latest the working day after delivery was due.
5. Credit and Payment
5.1. You may apply for but We are not obliged to give You the ability to make payment for Goods by cheque or, credit for a specified time period and financial limit (the ‘Relevant Applicable Credit Limit’) and subject to such other terms as We agree. Where We agree a credit payment facility with You, this may at Our discretion be via credit card, debit card, credit account or letter of credit.
5.3. We may at any time in Our discretion and without notice, vary Your Relevant Applicable Credit Limit or withdraw any credit or cheque payment facility.
5.4. We may invoice You for the Goods on delivery. Unless credit or cheque payment terms have been specifically agreed in writing cash payment is due on delivery or when presented for off the shelf purchase in depot.
5.5. The cash discount (if any) shown on the face of an invoice is only allowable if payment is made on collection or delivery to store and if no other invoices are overdue in part or in whole for payment.
5.6. If at any time any invoices are overdue or Your indebtedness to Us exceeds the Relevant Applicable Credit Limit then all unpaid balances owing to Us from You shall become immediately due and payable.
5.7. All cheques must be made payable to the company that has raised the relevant invoice and crossed “not negotiable – account payee only”. We cannot accept responsibility for lost remittances.
5.8. If You fail to make any payment due to Us in accordance with these terms then You shall pay interest on the overdue amount at the rate of 4% per annum above the Bank of England’s base rate chargeable both before and after any proceedings on the amount unpaid accruing on a daily basis, until payment is made in full. You shall pay the interest together with the overdue amount.
5.9. We may also charge You interest at the rate prescribed by and compensation due in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and the Late Payment of Commercial Debts Regulations 2002.
5.10. You shall pay all and any costs and expenses incurred by Us in connection with and/or in relation to the recovery of debt, sums and or damages from You including but not limited to the costs of issuing a formal letter before action and any legal costs incurred in relation to actual or prospective legal proceedings by Us against You.
5.11. You shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). We may at any time, without limiting any other rights or remedies We may have, set off any amount owing to Us by You against any amount payable by the Us to You.
5.12. We reserve the right to withdraw any credit facilities and suspend deliveries if circumstances arise which in Our view oblige Us to do so or as required by the operation of law, regulation, guidance or a decision of the court or equivalent body.
6. Open Date Marketing
6.1. No Goods are offered on a sale or return basis. Our representatives are not authorised to accept orders on a sale or return basis. It is therefore Your responsibility to sell the Goods prior to the expiry of any “sell by”, “best before”, “use by” or similar date.
6.2. We reserve the right to amend the specification of any Goods if required by any applicable statutory or regulatory requirements.
8. Consumer Complaints
8.1. Any consumer complaint concerning any of Our Goods must be referred directly to Us and We will manage it. We will not accept responsibility for any payment made by You to a consumer in settlement of any such claim.
9. Warranties and Liabilities
9.1. Nothing in these Conditions shall affect Our implied undertakings given to You under S12 Sale of Goods Act 1979 or Your statutory rights under the Agriculture Act 1970 (as amended).
9.2. Nothing in these Conditions shall exclude or limit Our liability for death or personal injury resulting from Our negligence, fraud or fraudulent misrepresentation or defective products under the Consumer Protection Act 1987.
9.3. All Goods (except for Drop Shipment Goods) are warranted by Us on delivery to comply with all relevant UK food law from time to time in force. No warranty is given that the Goods comply with food and other relevant legislation or do not infringe third party rights outside the UK. We warrant that the Goods are sold with good title and comply with Our description and specification of them.
9.4. Save as set out in clauses 9.1 to 9.3, all conditions, warranties, guarantees and representations (both innocent and negligent) whether express or implied by law custom or trade or otherwise are excluded.
9.5. Our liability to You under or in any way related to the sale and purchase of Goods or otherwise whether involving Our negligence or not shall only extend to giving an appropriate credit for or repayment of the price paid by You for defective Goods. Subject to clauses 9.1 to 9.3 We shall not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract, any loss of turnover or of goodwill, or any damage to Your property.
9.6. Nothing in these conditions shall affect Your duty to mitigate Your losses. Save as set out above We shall not have any liability whatsoever to You under or if any way related to the sale and purchase of the Goods or otherwise (whether in contract, tort (including without limitation negligence) or by way of statutory duty) for any claims, loss or damage of any nature whatsoever including without limitation consequential losses of any nature whatsoever.
9.7. You shall indemnify Us in full for all liability, loss, damages, costs and expenses (including legal expenses) awarded against or incurred by or paid by Us as a result of or in connection with any breach or non-compliance with any of the terms of these Conditions.
9.8. You shall at all times supply full and accurate information as required by us relating to Your business, Your personal details and any personal details of Your agents and representatives.
9.9. You warrant and represent that You shall comply with all laws, enactments, regulations, regulatory policies, guidelines and industry codes applicable to You in ordering and purchasing product from Us and shall maintain such authorisations and all other approvals, permits and authorities as are required from time to time to perform Your obligations under or in connection with the order and purchase of Ragdoll Home products including but not limited to;
9.9.1. all laws, rules and regulations of any jurisdiction relating to bribery and corruption;
9.9.2. all economic sanctions, financial or trade laws, regulations, embargoes or restricted measures administered, enacted or enforced by the Office of Foreign Assets Control of the US Department of State, or by the United Nations Security Council or the European Union.
10. Proprietary Marks
10.1. You acknowledge that the goodwill and other rights in any patents, trade marks, trade names, copyright designs, know how or other intellectual property right used and adopted by Us including Ragdoll Home with Our name vest in Us and shall remain vested in Us.
10.2. You must not in any way use or display or make any statement or representation about any of Our proprietary marks unless We authorise You to do so, threaten or take any action to contest the validity of Our marks or sell, assign, transfer, charge or otherwise deal with Our marks.
10.3. No right or license is granted under these Terms under any patent, trade mark, trade name, copyright, designs, know how or other intellectual property right except the right to use or resell the Goods. We cannot guarantee that selling the Goods will affect the rights of any third party.
11.2. In particular, We will collect, process and share Your data as follows;
11.2.1. We will share the information We hold about You with any group company, any Drop Shipment supplier or any other contractor or third party required for the fulfilment of Our Contract with You,
11.2.2. We may contact You by post, email, telephone, text/sms or Whatsapp with information about goods and services that We feel may be of interest to You that are similar to those You have already purchased.
11.3. Where You use EPOS or place orders directly with Us using an electronic ordering system, We may automatically collect and use sales and purchase data to analyse and assess sales. We may anonymise this data and share it with selected suppliers for the same purpose.
13.1. These Conditions shall be governed by the laws of England and You agree to submit to the exclusive jurisdiction of the English courts.
13.2. The Contract constitutes the entire agreement between Us and You. You acknowledge that You have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of Us which is not set out in a Contract.
13.3. We are a member of a Group of companies and We may perform any of Our obligations or exercise any of Our rights under these Conditions by Our self or through any other member of its Group, provided that any act or omission of any Group member shall be deemed to be Our act or omission.
13.4. No waiver by Us of any breach of these Conditions by You shall be considered a breach as a waiver of any subsequent breach.
13.5. If any provision of these Conditions is held by any court to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions or the remainder of the provision in question shall not be affected.
13.6. You must not pledge Our credit nor represent Yourself as being Us nor Our agent, partner or employee and must not hold Yourself out as having any such authority or power to incur any obligations on Our behalf.
13.7. Subject to clause 13.3, any person who is not a party to a Contract between Us shall not have any rights to enforce its terms.